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18 Nov 2021

An antidote to the fast-purchase culture of Black Friday, Just a Card – Indie Week is your chance to shine, your opportunity to celebrate and share your work, stories and communities,...

18 Nov 2021

Technologyhas important effects on business operations. The ACT has partnered withDell to assist businesses in attaining quality up-to-date IT equipment and access specialist advice to...

8 Nov 2021

As trendy Buy Now Pay Later (BNPL) services continue to grow in popularity across the UK, a charity has warned that using these non-regulated services can be like "slipping into quicksand"....

5 Nov 2021

The All Party Parliamentary Group for Cycling & Walking (APPGCW) have an upcoming meeting on Monday the 8th November at 16:30.

4 Nov 2021

The ACT is a supporting organisation of Road Safety Week 2021 to represent the cycling industry and encourage road safety for all who usethem.

4 Nov 2021

WithCOP26 taking place in Glasgow until November 12, here are some ways that you can evaluate your business to become more environmentally sustainable.
 
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4 Nov 2021

The Government has launched a new Export Support Service to help UK businesses get answers to practical questions about exporting to Europe.

4 Nov 2021

The Scotland Cycle Repair Scheme was announced today by Patrick Harvie (MSP, Minister for ZeroCarbon Buildings, Active Travel and Tenants' Rights) at the Cycling Scotland Conference.

1 Nov 2021

ACT and ActSmart partner Global Payments (GP) will be contacting all customers to arrange the replacement of your terminal(s) to keep you up with modern requirements for no extra cost.

27 Oct 2021

The Budget and SR21 promised much for both the cycling industry and for retailers, but will it be enough to help recover the damage done from the pandemic and help sustain the cycling...

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Missed the Hubtiger webinar? Watch the brand new demo video now

Posted on in Business News , Cycles News

TheHubtiger web and mobile platform, Hubtiger, has created a brand new demo video to demonstrate how cycle shops can manage all workshop operations in just one app.

Hubtiger aims to help bike shops do better business by reducing phone calls to the shop, improving workshop efficiency, increasing revenue and enhancing the customer experience. The ACT are big supporters of the app and believe it could be an excellent solution for many bike shops to easily manage their customer base.

The web solution manages everything from online/app bookings, job card scheduling, automated/direct communication, quote approvals and finally pushes the quote through to the Point-of-Sale (Vend, Lightspeed, Xero and others). Hubtiger will also send automated SMS reminders to customers who have not serviced their bike in 6 months.

The demo video was created by Hubtiger's CEO and co-founder Stuart and demonstrates the following:

  • online bookings
  • scheduling job cards
  • automated messages (email and SMS)
  • Customers approval of quotes

 

ACT member discounts

Hubtiger offer a free trial and a month-to-month contract that can be cancelled anytime. Setup is less than an hour if the bike shop has a POS system that can be integrated into and training is just as seamless.

The ACT are pleased to offer our Silver and Gold members a 15% discount off each Hubtiger product price. Cytech accredited ACT members will be given an increased discount of 20% off each product price.

The app offers three separate packages starting from just £32 per month (£27.20 / per month for ACT members, £25.60 for Cytech accredited ACT members). With this you'll receive a number of benefits, including integration into POS, customer and bike history, unlimited services, users and service reminders, in-app messaging and more. The packages then increase in price slightly, offering the bike shops more add-ons, such as extra technicians and SMS's, bike shop analytics and even a a coupon module to drive new business.

All Hubtiger users are also able to access 24/7 Support from their expert team.

For more information about Hubtiger and to get started visit the ACT website here.

 

Testimonials

Bike Bros (Surrey, UK)

"Hubtiger has allowed us to keep track of our workshop and be able to support our customers with less downtime. The quote approval feature is one of the best thing I have used, it allows complete transparency of what the service will cost. Especially for how we operate our business, having the full stock available on there is brilliant as it allows us to quickly find parts without leaving the booking screen. The text and e-mail confirmation for bookings and reminders are great. We have added a google review link in the final text message when a bike is collected and it has allowed us to capture more feedback and good review for the service we provide.

I could not have picked a better booking system designed from the ground up for bike shops. Especially the feedback and communication with the Hubtiger team has been stellar. The new features and constant improvements are small but significant. Keep up the good work!"

Butternut Bikes (London, UK)

 

"Hubtiger has been a hugely valuable addition to our young and local bike repair shop - for us as well as our customers!
We opened our bike repair shop in Crouch End, North London during the first pandemic lockdown in 2020, which added all sorts of complications on top of the usual stresses of starting a new business.

Hubtiger has made an enormous difference to our day-to-day work - it's given us a simple and efficient process for booking bike services, managing repairs, allowing customers to describe the work they need in their own words, communicating with customers about our assessments and quotes, and so on. Keeping in touch with our customers about progress on their bikes is a crucial part of what we do, and it could eat up a lot of time calling and texting individually. Hubtiger has made it a quick, simple and painless process - allowing us to spend more time actually fixing bikes! Several customers have specifically complimented us on Hubtiger's service too.

Overall, Hubtiger's software is extremely good value for money, it allows a small new business like ours to compete with our more established peers. And the staff has just been lovely to work with - super friendly, helpful and enthusiastic.

 

Register for the Hubtiger webinar now

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