Hubtiger

For the cyclist, Hubtiger is a mobile app, which helps them look after their bikes by integrating with Strava and tracking the bike down to each component letting the cyclist know when they need to service.

Cyclists can then book their bike in with the preferred bike shop, track the service and pay instantly.

For the bike shop, Hubtiger is a web solution, which manages everything from online/app bookings, job card scheduling, automated/direct communication, quote approvals and finally pushes the quote through to the Point-of-Sale (Vend, Lightspeed, Xero and others) as a "parked sale". Hubtiger will also send automated sms reminders to customers who have not serviced their bike in 6 months.

Hubtiger is currently in 6 countries, 6 languages and has processed over 55,000 bike services.

Hubtiger offer a free trial and a month-to-month contract that can be cancelled anytime. Setup is less than an hour if the bike shop has a POS system that can be integrated into and training is just as seamless!

ACT Silver and Gold members benefit from a 15% discount off each Hubtiger product price.

Cytech accredited ACT members will be given an increased discount of 20% off each product price.

Lite - £32 / per month

£27.20 / per month for ACT members, £25.60 for Cytech accredited ACT members

Hubtiger prices start from as little as £32 per month for the Lite Option, where you will receive:

• Integration into POS
• Customer and bike history
• Available on all platforms (PC, MAC, iPad) and mobile App sync
• Unlimited services, users and service reminders
• In-app messaging
• 24/7 Support from our expert team
• Calendar and job card management
• 1 Technician
• 100 SMS

Professional - £49 / per month

£41.60 / per month for ACT members, £39.60 for Cytech accredited ACT members

For £49 per month you will be able to access the Professional plan, which inludes everything from the Lite Plan with:

• 2- 4 Technicians
• Analytics on your bike shop
• Online booking widget
• 250 SMS

Premium - £66 / per month

£56.10 / per month for ACT members, £52.80 for Cytech accredited ACT members

The most Premium Hubtiger package offers bike shops everything included in the Professional Plan with:

• 5+ Technicians
• Loyalty scheme for specific POS
• 350 SMS

Bike Bros (Surrey, UK)

"Hubtiger has allowed us to keep track of our workshop and be able to support our customers with less downtime. The quote approval feature is one of the best thing I have used, it allows complete transparency of what the service will cost. Especially for how we operate our business, having the full stock available on there is brilliant as it allows us to quickly find parts without leaving the booking screen. The text and e-mail confirmation for bookings and reminders are great. We have added a google review link in the final text message when a bike is collected and it has allowed us to capture more feedback and good review for the service we provide.

I could not have picked a better booking system designed from the ground up for bike shops. Especially the feedback and communication with the Hubtiger team has been stellar. The new features and constant improvements are small but significant. Keep up the good work!"

Butternut Bikes (London, UK)

"Hubtiger has been a hugely valuable addition to our young and local bike repair shop - for us as well as our customers!
We opened our bike repair shop in Crouch End, North London during the first pandemic lockdown in 2020, which added all sorts of complications on top of the usual stresses of starting a new business.

Hubtiger has made an enormous difference to our day-to-day work - it's given us a simple and efficient process for booking bike services, managing repairs, allowing customers to describe the work they need in their own words, communicating with customers about our assessments and quotes, and so on. Keeping in touch with our customers about progress on their bikes is a crucial part of what we do, and it could eat up a lot of time calling and texting individually. Hubtiger has made it a quick, simple and painless process - allowing us to spend more time actually fixing bikes! Several customers have specifically complimented us on Hubtiger's service too.

Overall, Hubtiger's software is extremely good value for money, it allows a small new business like ours to compete with our more established peers. And the staff has just been lovely to work with - super friendly, helpful and enthusiastic.

Sprockets Cycles (Glasgow, UK)

We are one of the largest bike shops in the UK so we need to be as efficient as possible while providing an incredible customer experience. Hubtiger has helped us tremendously in achieving both."

ACT Silver and Gold members benefit from a 15% discount off each Hubtiger product price as listed above.

Cytech accredited ACT members will be given an increased discount of 20% off each product price.

Click here to join the ACT or login to My ACT to upgrade your membership.