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22 Apr 2021

Members of the IRC and wider retail industry comes together to tackle verbal and physical abuse against shopworkers  


14 Apr 2021

Maybe* take a look at how two independent businesses have used social media tactics to drive their businesses forwards.

14 Apr 2021

High streets across England and Wales have witnessed an immediate comeback in footfall as non-essential retailers reopened on Monday for the first time in over three months.

13 Apr 2021

The DfT has announced £18 million for Bikeability cycling proficiency training scheme, which fits in well with Local Bike Shop Day's aims of encouraging children to cycle back to school

9 Apr 2021

The APPGCW's e-scooter trials meeting will take place on 23rd April, and the special event with Jeremy Vine, Isabel Hardman and Peter Walker about their recent book releases will be on 29th...

8 Apr 2021

The latest UK economic data has been significantly better than expected; check out key insights from the new research.

7 Apr 2021

Despite warnings from leading industry bodies the MHCLG have now confirmed that the simplified planning process for retail to residential conversions will be going ahead

7 Apr 2021

Maybe* take a look at how two independent businesses have used social media tactics to drive their businesses forwards.

1 Apr 2021

The National Living Wage will rise 2.2% to £8.91, the equivalent of more than £345 a year for a full-time employee. Increased cash incentives for employers to hire new apprentices...

31 Mar 2021

The ACT's new guide for IBDs getting back up and running safely after business closure.

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COVID-19 Operational Advice for Mobile Mechanics

Posted on in Business News , Cycles News

Following the Prime Minister's announcement last night in which he stated non-essential businesses and premises must now close, further information regarding bicycle shops has now been published.

As bicycle shops are considered an exception to the measures and can remain open for business, it follows that mobile mechanics would also be included as an exception from our understanding.

You can read the Government guidance here.

The ACT has made the following recommendations for mobile mechanics staying open.

Adopt a contactless model

Following Government advice, you should eradicate all forms of contact between yourself and the customer and maintain a two metre distance at all times. Collections and deliveries should take place as follows:

Collections

  • When arriving at a customer's address maintain a two metre distance from the door and call them to alert them that you are outside. Failing this, ring the doorbell and then step back to the two metre distance.
  • The customer can then bring their bike outside the house and leave it in a suitable place before stepping back inside the house or to a two metre distance away.
  • You should then handle the bike wearing gloves and disinfect the entire bike- paying particular attention to contact points such as the handlebar, brakes, gears etc. - before loading it into your method of transport.
Deliveries
  • Again, call the customer when you are outside or ring the doorbell before stepping back to a two metre distance.
  • Disinfect the bike wearing gloves to make it as safe as possible for your customer to handle.
  • Leave the bike in a suitable place where the customer is able to collect it while maintaining the two metre distance.

Your workshop

  • All employees should be wearing disposable gloves in the workshop and whenever handling bikes.
  • You should remind all employees to wash their hands for 20 seconds more frequently and catch coughs and sneezes in tissues.
  • Frequently clean and disinfect objects and surfaces that are touched regularly, using your standard cleaning products.
 
For more guidance on operating your businesses during coronavirus visit the Government website.
 

Avoid card-not-present fraud 

A major security issue at present is scammers taking advantage of card-not-present (CNP) fraud. We advise all merchants to follow CNP rules down to the letter, and to obtain important information from the card owner during some or all CNP transactions. This can include:
  • cardholder's name as it appears on the card
  • card expiration date (month, year) as it appears on the card
  • billing address
  • card security code
  • phone number and/or email address
  • account number
More information on avoiding CNP fraud can be found here.


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