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18 Oct 2021

#BikeIsBest,the cycle industry campaign supported by leading brands, retailers, organisations and cycling advocacy groups, has launched its latest campaign: When more people cycle,...

22 Sep 2021

The report focuses on what the Government should consider including in their upcoming second Cycling and Walking Investment Strategy (CWIS) to harness the wider positive work already being...

15 Sep 2021

Read which lucky bike shops and customers were chosen to receive Local Bike Shop Day prizes

1 Sep 2021

In celebration of Local Bike Shop Day, TfL have shared blog posts with the aim of showing new cyclists all that London has to offer.

19 Aug 2021

To celebrate Local Bike Shop Day, taking place on Saturday 28th August, Freewheel are offering customers 15% off from now until 30th August.

19 Aug 2021

The web and mobile platform, Hubtiger, has created a brand new demo video to demonstrate how cycle shops can manage all workshop operations in just one app

12 Aug 2021

Part 3 of the ACT Summer Series highlights the many benefits of offeringretail finance to your customers and our two brand new services being offered to enhance retail finance - Appointed...

9 Aug 2021

The DfT have asked for the ACT's assistance in gathering data from Cornish retailers to measure how effective Government investment in e-bikes in Cornwall would be.

6 Jul 2021

We'd love to see your support for the #BikeIsBest campaign! Send in your shop photos featuring the #BikeIsBest window sticker and/or poster to be posted on the ACT social media channels.

1 Jul 2021

The web and mobile platform, Hubtiger, is offering an exclusive webinar to ACT members to demonstrate how cycle shops can manage all workshop operations in just one app.

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Missed the Hubtiger webinar? Watch the brand new demo video now

Posted on in Business News , Cycles News

TheHubtiger web and mobile platform, Hubtiger, has created a brand new demo video to demonstrate how cycle shops can manage all workshop operations in just one app.

Hubtiger aims to help bike shops do better business by reducing phone calls to the shop, improving workshop efficiency, increasing revenue and enhancing the customer experience. The ACT are big supporters of the app and believe it could be an excellent solution for many bike shops to easily manage their customer base.

The web solution manages everything from online/app bookings, job card scheduling, automated/direct communication, quote approvals and finally pushes the quote through to the Point-of-Sale (Vend, Lightspeed, Xero and others). Hubtiger will also send automated SMS reminders to customers who have not serviced their bike in 6 months.

The demo video was created by Hubtiger's CEO and co-founder Stuart and demonstrates the following:

  • online bookings
  • scheduling job cards
  • automated messages (email and SMS)
  • Customers approval of quotes

 

ACT member discounts

Hubtiger offer a free trial and a month-to-month contract that can be cancelled anytime. Setup is less than an hour if the bike shop has a POS system that can be integrated into and training is just as seamless.

The ACT are pleased to offer our Silver and Gold members a 15% discount off each Hubtiger product price. Cytech accredited ACT members will be given an increased discount of 20% off each product price.

The app offers three separate packages starting from just £32 per month (£27.20 / per month for ACT members, £25.60 for Cytech accredited ACT members). With this you'll receive a number of benefits, including integration into POS, customer and bike history, unlimited services, users and service reminders, in-app messaging and more. The packages then increase in price slightly, offering the bike shops more add-ons, such as extra technicians and SMS's, bike shop analytics and even a a coupon module to drive new business.

All Hubtiger users are also able to access 24/7 Support from their expert team.

For more information about Hubtiger and to get started visit the ACT website here.

 

Testimonials

Bike Bros (Surrey, UK)

"Hubtiger has allowed us to keep track of our workshop and be able to support our customers with less downtime. The quote approval feature is one of the best thing I have used, it allows complete transparency of what the service will cost. Especially for how we operate our business, having the full stock available on there is brilliant as it allows us to quickly find parts without leaving the booking screen. The text and e-mail confirmation for bookings and reminders are great. We have added a google review link in the final text message when a bike is collected and it has allowed us to capture more feedback and good review for the service we provide.

I could not have picked a better booking system designed from the ground up for bike shops. Especially the feedback and communication with the Hubtiger team has been stellar. The new features and constant improvements are small but significant. Keep up the good work!"

Butternut Bikes (London, UK)

 

"Hubtiger has been a hugely valuable addition to our young and local bike repair shop - for us as well as our customers!
We opened our bike repair shop in Crouch End, North London during the first pandemic lockdown in 2020, which added all sorts of complications on top of the usual stresses of starting a new business.

Hubtiger has made an enormous difference to our day-to-day work - it's given us a simple and efficient process for booking bike services, managing repairs, allowing customers to describe the work they need in their own words, communicating with customers about our assessments and quotes, and so on. Keeping in touch with our customers about progress on their bikes is a crucial part of what we do, and it could eat up a lot of time calling and texting individually. Hubtiger has made it a quick, simple and painless process - allowing us to spend more time actually fixing bikes! Several customers have specifically complimented us on Hubtiger's service too.

Overall, Hubtiger's software is extremely good value for money, it allows a small new business like ours to compete with our more established peers. And the staff has just been lovely to work with - super friendly, helpful and enthusiastic.

 

Register for the Hubtiger webinar now

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