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5 Mar 2021

The meeting will take place on Friday 12th March at 10am and will be co-chaired by Ruth Cadbury MP and Selaine Saxby MP

5 Mar 2021

As part of the Cyber Aware campaign, a self-assessment tool for sole traders and micro businesses has been developed

4 Mar 2021

The ACT are proud to once again be supporting the #BikeIsBest campaign, although this time round bringing more to the table as a key partner.

4 Mar 2021

As a member of the cycling trade we want your opinion!

3 Mar 2021

Key highlights include an extension to the business rates holiday and furlough scheme, as well as new £6000 "restart" grants for non-essential retailers.

3 Mar 2021

The key message to everyone is if you live a short distance from your school, college or university, consider walking or cycling.

3 Mar 2021

Maybe* has made a collection of recent social headlines to help you stay up-to-date.

23 Feb 2021

The report provides key insights into the social and economic contributions of the rural shop sector, including profiles of the entrepreneurs that run rural shops, the investments they make...

22 Feb 2021

The recycling scheme aims to reduce the tens of thousands of tonnes of scrap bike tyres and inner tubes that endup in landfill every year in the UK alone

18 Feb 2021

Leading industry bodies, including IRC members, have warned the Secretary of State that this notion puts the future of our town centres at serious risk

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Updated guidance on Strong Customer Authentication (SCA)

Posted on in Business News , Cycles News

UK Finance have announced that from 1 June 2021 you must be ready to support Strong Customer Authentication (SCA) if your business accepts online card payments.

If your online checkout for card payments does not meet the new legal requirements for SCA, customers may not be able to buy from you.

Strong Customer Authentication is the way your bank or payment services provider verifies your identity or validates a specific payment instruction is changing. These changes are designed to reduce the risk of a fraudster pretending to be you to steal your money. Your customers' checkout experience will be different, they will be required to complete an extra security step to complete the purchase. 


What do I need to do now to minimise business disruption?

  1. Contact the organisation responsible for processing your online card payments for help getting ready
  2. Familiarise yourself with SCA and understand the impact on your customers' checkout experience
  3. Update and test your checkout processes well in advance of 1 June 2021 to minimise your customers' online card payments from being declined

The benefits of SCA:

✓ Reduced fraudulent transactions - reducing your losses
✓ Improved customer satisfaction - confidence and loyalty
✓ Shift in liability - from you to your customer's card provider

What could happen if I'm not ready?

X Loss of online sales - customers abandoning or being declined at checkout
X Loss of customers - to more secure competitors
X Reduced customer satisfaction - due to increased friction and payments being declined 

Finding the best card processing service for you

The ACT and ActSmart have partnered with two card processing partners to ensure the we can provide the best solution for all business.
We recommend Global Payments for established businesses with medium to high card turnover and Paya Card Services for new and smaller businesses with lower card volumes.
To find out more about which service is best for your business please visit the ActSmart site here or ACT site here.

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