COVID-19 Operational Advice for Mobile Mechanics

Following the Prime Minister's announcement last night in which he stated non-essential businesses and premises must now close, further information regarding bicycle shops has now been published.

As bicycle shops are considered an exception to the measures and can remain open for business, it follows that mobile mechanics would also be included as an exception from our understanding.

You can read the Government guidance here.

The ACT has made the following recommendations for mobile mechanics staying open.

Adopt a contactless model

Following Government advice, you should eradicate all forms of contact between yourself and the customer and maintain a two metre distance at all times. Collections and deliveries should take place as follows:

Collections

• When arriving at a customer's address maintain a two metre distance from the door and call them to alert them that you are outside. Failing this, ring the doorbell and then step back to the two metre distance.
• The customer can then bring their bike outside the house and leave it in a suitable place before stepping back inside the house or to a two metre distance away.
• You should then handle the bike wearing gloves and disinfect the entire bike- paying particular attention to contact points such as the handlebar, brakes, gears etc. - before loading it into your method of transport.

• cardholder's name as it appears on the card
• card expiration date (month, year) as it appears on the card
• billing address
• card security code
• phone number and/or email address
• account number