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21 Mar 2023

Data from City Ratings, which ranks global cities according to how cyclable they are, lists Edinburgh as the UK’s top city in 12th place.

21 Mar 2023

Schools are being encouraged to sign up for The Sustrans Big Walk and Wheel 2023. The walking, wheeling, scooting and cycling to school challenge runs from Monday, March 20 to Friday, March 31.

21 Mar 2023

The Walking and Cycling Alliance (WACA) has written to the prime minister urging him to reverse the controversial decision to cut the budget for active travel schemes in England – a move...

16 Mar 2023

Industry experts and trade associations in the retail sector have been expressing their disappointment at the support offered to retailers in the Chancellor’s Budget.

14 Mar 2023

New data shows that a majority of the UK public oppose the rising and unregulated costs British businesses face for simply accepting payments. With the cost of doing business at record levels,...

13 Mar 2023

From saving energy and lighting costs, to using biodegradable packaging and prolonging a product’s lifespan, Drapers Magazine has been looking at how independent retailers can improve...

8 Mar 2023

As the world marks International Women’s Day, the Association of Cycle Traders is among several industry organisations backing a new Diversity in Cycling campaign, a project led by the...

8 Mar 2023

With the North edition having closed its doors only a couple of days ago, we are again readying ourselves to meet with members at the South edition of iceBike* 2023 at The Tobacco Dock in London...

8 Mar 2023

Leicester residents are being offered the chance to borrow an e-bike free of charge as part of a new extended scheme to encourage more people to travel on two wheels. Would-be cyclists can loan...

7 Mar 2023

The UK economy could be boosted by £1.1 billion if one in five car journeys were taken by a shared e-scooter or e-bike, according to a new study funded by leading mobility firm Dott.

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COVID-19 Operational Advice for Mobile Mechanics

Posted on in Business News , Cycles News

Following the Prime Minister's announcement last night in which he stated non-essential businesses and premises must now close, further information regarding bicycle shops has now been published.

As bicycle shops are considered an exception to the measures and can remain open for business, it follows that mobile mechanics would also be included as an exception from our understanding.

You can read the Government guidance here.

The ACT has made the following recommendations for mobile mechanics staying open.

Adopt a contactless model

Following Government advice, you should eradicate all forms of contact between yourself and the customer and maintain a two metre distance at all times. Collections and deliveries should take place as follows:

Collections

  • When arriving at a customer's address maintain a two metre distance from the door and call them to alert them that you are outside. Failing this, ring the doorbell and then step back to the two metre distance.
  • The customer can then bring their bike outside the house and leave it in a suitable place before stepping back inside the house or to a two metre distance away.
  • You should then handle the bike wearing gloves and disinfect the entire bike- paying particular attention to contact points such as the handlebar, brakes, gears etc. - before loading it into your method of transport.
Deliveries
  • Again, call the customer when you are outside or ring the doorbell before stepping back to a two metre distance.
  • Disinfect the bike wearing gloves to make it as safe as possible for your customer to handle.
  • Leave the bike in a suitable place where the customer is able to collect it while maintaining the two metre distance.

Your workshop

  • All employees should be wearing disposable gloves in the workshop and whenever handling bikes.
  • You should remind all employees to wash their hands for 20 seconds more frequently and catch coughs and sneezes in tissues.
  • Frequently clean and disinfect objects and surfaces that are touched regularly, using your standard cleaning products.
 
For more guidance on operating your businesses during coronavirus visit the Government website.
 

Avoid card-not-present fraud 

A major security issue at present is scammers taking advantage of card-not-present (CNP) fraud. We advise all merchants to follow CNP rules down to the letter, and to obtain important information from the card owner during some or all CNP transactions. This can include:
  • cardholder's name as it appears on the card
  • card expiration date (month, year) as it appears on the card
  • billing address
  • card security code
  • phone number and/or email address
  • account number
More information on avoiding CNP fraud can be found here.


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