This is a trade facing website. Visit the ACTís consumer site thecyclingexperts.co.uk for information and advice on cycling and find your local independent cycle retailer.
The Association of Cycle Traders
This is a trade facing website.
Visit the ACTís consumer site at thecyclingexperts.co.uk.

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Results: 1-10 of 1915


1 Jun 2020

To help independent retailers we have teamed up with The Behaviours Agency to create a selection of Covid-19 retail posters for your shop!

28 May 2020

After 2 months of inactivity within the Cytech workshop training facilities, training providers Activate Cycle Academy, PJCS and South Africa's Torq Zone Academy are re-opening in June following...

28 May 2020

Since kicking off it's charity appeal bronze subscription on the 28th of April, the ACT has since raised hundreds to support the National Emergencies Trust!

27 May 2020

New findings from the Association of Convenience Stores have revealed the challenges faced by retailers and colleagues since the lockdown, and the changes that they have made in store to...

27 May 2020

The Outdoors Industries Association have recently begun the process of collaboration with the diverse sector to talk to Government about a White Paper to promote Outdoor Recreation at the...

26 May 2020

Prime Minister Boris Johnson announced in yesterday's conference that non-essential retailers will be able to reopen stores in England from June 15 as long as social distancing measures are...

21 May 2020

The ACT's new guide for IBDs getting back up and running safely after business closure

21 May 2020

Leading cycling brands, retailers and organisations are launching a new joint campaign to show the UK public that #BikeIsBest and inspire a new demographic to take up cycling

18 May 2020

Selaine Saxby (MP for North Devon) has been appointed co-chair of the All Party Parliamentary Group for Cycling and Walking (APPGCW) alongsideRuth Cadbury.

14 May 2020

Open shops and small businesses are urged to add themselves to the new ‘We are open' interactive map

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COVID-19 Operational Advice for Mobile Mechanics

Posted on in Business News , Cycles News

Following the Prime Minister's announcement last night in which he stated non-essential businesses and premises must now close, further information regarding bicycle shops has now been published.

As bicycle shops are considered an exception to the measures and can remain open for business, it follows that mobile mechanics would also be included as an exception from our understanding.

You can read the Government guidance here.

The ACT has made the following recommendations for mobile mechanics staying open.

Adopt a contactless model

Following Government advice, you should eradicate all forms of contact between yourself and the customer and maintain a two metre distance at all times. Collections and deliveries should take place as follows:

Collections

  • When arriving at a customer's address maintain a two metre distance from the door and call them to alert them that you are outside. Failing this, ring the doorbell and then step back to the two metre distance.
  • The customer can then bring their bike outside the house and leave it in a suitable place before stepping back inside the house or to a two metre distance away.
  • You should then handle the bike wearing gloves and disinfect the entire bike- paying particular attention to contact points such as the handlebar, brakes, gears etc. - before loading it into your method of transport.
Deliveries
  • Again, call the customer when you are outside or ring the doorbell before stepping back to a two metre distance.
  • Disinfect the bike wearing gloves to make it as safe as possible for your customer to handle.
  • Leave the bike in a suitable place where the customer is able to collect it while maintaining the two metre distance.

Your workshop

  • All employees should be wearing disposable gloves in the workshop and whenever handling bikes.
  • You should remind all employees to wash their hands for 20 seconds more frequently and catch coughs and sneezes in tissues.
  • Frequently clean and disinfect objects and surfaces that are touched regularly, using your standard cleaning products.
 
For more guidance on operating your businesses during coronavirus visit the Government website.
 

Avoid card-not-present fraud 

A major security issue at present is scammers taking advantage of card-not-present (CNP) fraud. We advise all merchants to follow CNP rules down to the letter, and to obtain important information from the card owner during some or all CNP transactions. This can include:
  • cardholder's name as it appears on the card
  • card expiration date (month, year) as it appears on the card
  • billing address
  • card security code
  • phone number and/or email address
  • account number
More information on avoiding CNP fraud can be found here.


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