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19 Oct 2021

This is the £200 threshold that determines the response by the police, and theft below this level does not always merit a police visit and offenders can plead guilty by post.

19 Oct 2021

The FCA have recently announced significant increases in their base ratefees that will have an unfavourable effect, particularly on smaller independent retailers.

18 Oct 2021

Cycling Industry News has announced the launch of its 2022 Market Data drive and once again invites UK-based independent bike retailers to participate.

18 Oct 2021

#BikeIsBest,the cycle industry campaign supported by leading brands, retailers, organisations and cycling advocacy groups, has launched its latest campaign: When more people cycle,...

18 Oct 2021

The All Party Parliamentary Group for Cycling & Walking (APPGCW) have an upcoming meeting on Monday the 18th October focussing on initiatives to promote walking

14 Oct 2021

Originally due to end on 31 December 2021, it has since been announced (4th October 2021) that the scheme has been extended until March 2022.

13 Oct 2021

Cytech continues to be in record-breaking demand as it now sees the highest ever number of technicians certified within one month in September 2021 - with over 115 in the UK alone!

13 Oct 2021

According to UK Finance, 'The new £100 limit is designed to balance security, convenience and consumer demand."

11 Oct 2021

With current incentives andfunding grants in place employers taking on new apprentices could receive up to £4,000 per apprentice.

11 Oct 2021

Your Business Journey to Net Zero, is a series of locally focused virtual events, designed to help small businesses who want to play theirpart in climate change, but don't know where is best...

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COVID-19 Operational Advice for Mobile Mechanics

Posted on in Business News , Cycles News

Following the Prime Minister's announcement last night in which he stated non-essential businesses and premises must now close, further information regarding bicycle shops has now been published.

As bicycle shops are considered an exception to the measures and can remain open for business, it follows that mobile mechanics would also be included as an exception from our understanding.

You can read the Government guidance here.

The ACT has made the following recommendations for mobile mechanics staying open.

Adopt a contactless model

Following Government advice, you should eradicate all forms of contact between yourself and the customer and maintain a two metre distance at all times. Collections and deliveries should take place as follows:

Collections

  • When arriving at a customer's address maintain a two metre distance from the door and call them to alert them that you are outside. Failing this, ring the doorbell and then step back to the two metre distance.
  • The customer can then bring their bike outside the house and leave it in a suitable place before stepping back inside the house or to a two metre distance away.
  • You should then handle the bike wearing gloves and disinfect the entire bike- paying particular attention to contact points such as the handlebar, brakes, gears etc. - before loading it into your method of transport.
Deliveries
  • Again, call the customer when you are outside or ring the doorbell before stepping back to a two metre distance.
  • Disinfect the bike wearing gloves to make it as safe as possible for your customer to handle.
  • Leave the bike in a suitable place where the customer is able to collect it while maintaining the two metre distance.

Your workshop

  • All employees should be wearing disposable gloves in the workshop and whenever handling bikes.
  • You should remind all employees to wash their hands for 20 seconds more frequently and catch coughs and sneezes in tissues.
  • Frequently clean and disinfect objects and surfaces that are touched regularly, using your standard cleaning products.
 
For more guidance on operating your businesses during coronavirus visit the Government website.
 

Avoid card-not-present fraud 

A major security issue at present is scammers taking advantage of card-not-present (CNP) fraud. We advise all merchants to follow CNP rules down to the letter, and to obtain important information from the card owner during some or all CNP transactions. This can include:
  • cardholder's name as it appears on the card
  • card expiration date (month, year) as it appears on the card
  • billing address
  • card security code
  • phone number and/or email address
  • account number
More information on avoiding CNP fraud can be found here.


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