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2 Feb 2023

Taking place from 21st-23rd April 2023 at the iconic Alexandra Palace venue in North London, The Cycle Show brings together a variety of exhibitors from the cycle and e-mobility sectors, aimed...

2 Feb 2023

Glasgow-based cycling charity Bike for Good, which is responsible for delivering the internationally renowned Cytech training and accreditation scheme for bicycle technicians and enthusiasts in...

30 Jan 2023

VOLT e-bikes today announces it is partnering with TFL for the ULEZ scrappage scheme to help eligible riders join the e-bike revolution. VOLT is offering exclusive purchase discounts this month...

30 Jan 2023

The number of shops lying vacant on British high streets fell during the final three months of 2022, despite pressure on both companies and consumers from the rising cost of living.

26 Jan 2023

The rapid growth in the use of Buy Now Pay Later (BNPL) services risks becoming the UK's next 'credit trap' scandal, a loan provider has warned.

25 Jan 2023

Under the banner of CONEBI, the Confederation of the European Bicycle Industry,15 national bicycle industry associations and 68 companies have become signatories to a self-commitment to prevent...

23 Jan 2023

As Glasgow gears up to host the 2023 UCI Cycling World Championships, community groups have been given a share of more than £160,000 to boost bike use in the city.

23 Jan 2023

British Cycling has published new research, which shows the rising popularity of off-road e-bikes and electric mountain bikes (e-MTB’s) and highlights the need for improvements to cycling...

18 Jan 2023

The article reports that, in 2021, Halfords saw its annual cycling sales double and stocks dry up. However, by the middle of 2022, it says, warning signs were appearing as inflation and supply...

16 Jan 2023

Weston-super-Mare seems to be one town in the UK bucking the national trend, with new shops opening and businesses reporting an increase in trade, according to a report by Bristol Live.

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COVID-19 Operational Advice for Mobile Mechanics

Posted on in Business News , Cycles News

Following the Prime Minister's announcement last night in which he stated non-essential businesses and premises must now close, further information regarding bicycle shops has now been published.

As bicycle shops are considered an exception to the measures and can remain open for business, it follows that mobile mechanics would also be included as an exception from our understanding.

You can read the Government guidance here.

The ACT has made the following recommendations for mobile mechanics staying open.

Adopt a contactless model

Following Government advice, you should eradicate all forms of contact between yourself and the customer and maintain a two metre distance at all times. Collections and deliveries should take place as follows:

Collections

  • When arriving at a customer's address maintain a two metre distance from the door and call them to alert them that you are outside. Failing this, ring the doorbell and then step back to the two metre distance.
  • The customer can then bring their bike outside the house and leave it in a suitable place before stepping back inside the house or to a two metre distance away.
  • You should then handle the bike wearing gloves and disinfect the entire bike- paying particular attention to contact points such as the handlebar, brakes, gears etc. - before loading it into your method of transport.
Deliveries
  • Again, call the customer when you are outside or ring the doorbell before stepping back to a two metre distance.
  • Disinfect the bike wearing gloves to make it as safe as possible for your customer to handle.
  • Leave the bike in a suitable place where the customer is able to collect it while maintaining the two metre distance.

Your workshop

  • All employees should be wearing disposable gloves in the workshop and whenever handling bikes.
  • You should remind all employees to wash their hands for 20 seconds more frequently and catch coughs and sneezes in tissues.
  • Frequently clean and disinfect objects and surfaces that are touched regularly, using your standard cleaning products.
 
For more guidance on operating your businesses during coronavirus visit the Government website.
 

Avoid card-not-present fraud 

A major security issue at present is scammers taking advantage of card-not-present (CNP) fraud. We advise all merchants to follow CNP rules down to the letter, and to obtain important information from the card owner during some or all CNP transactions. This can include:
  • cardholder's name as it appears on the card
  • card expiration date (month, year) as it appears on the card
  • billing address
  • card security code
  • phone number and/or email address
  • account number
More information on avoiding CNP fraud can be found here.


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