ACT issues guidance for retailers on RockShox ZEB stop-sale notice
Posted on in Business News , Cycles News
ACT has published guidance for retailers following SRAM’s stop-sale and stop-ride notice affecting certain RockShox ZEB forks.
The guidance sets out the immediate action retailers should take, the products currently understood to be affected and what retailers should tell customers who may have an affected fork.
It also covers consumer rejection and refund requests, including the position under the Consumer Rights Act 2015, as well as questions around retailer costs and supply-chain responsibility.
For bikes that have not yet been handed over to customers, the guidance explains the steps retailers should consider, while separate information covers aftermarket forks and spare parts.
Retailers are also provided with information on how to identify affected products, where to direct customer enquiries and the current position on support and costs.
A date for further action or confirmation of a remedy has not yet been provided, and ACT will continue to monitor the situation and update the guidance as further confirmed information becomes available.
Log in to read the full ACT guidance on the RockShox ZEB notice.