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23 Dec 2025

An end of year message from Jonathan Harrison, Director of the ACT.

23 Dec 2025

Labour’s transport chief has talked up the government’s latest active travel funding pledge while not being drawn on specific national aims for walking and cycling, despite calls for...

23 Dec 2025

A $1.6 million anti-counterfeiting bust has seen illegal bicycle products seized after an investigation targeting listings on AliExpress, a Chinese retail giant whose website is accessible to...

12 Dec 2025

Electric bike specialist title CyclingElectric.com has announced that its e-bike Demo Days will return to the four established locations in 2026, following a successful series of...

11 Dec 2025

ACT parent company Bira has called on the Scottish Government to follow Wales's example and introduce genuine business rates reductions for retail premises ahead of the Scottish Budget on 13...

11 Dec 2025

An ACT member has picked up a ‘Mechanic of the Month’ award in a rare win for an entire team.

10 Dec 2025

The ACT has joined more than 50 organisations in signing a letter to transport secretary Heidi Alexander calling for clearer, measurable national targets for walking, wheeling and cycling in...

10 Dec 2025

A Cytech training provider has secured government support under the Skills for Life campaign to offer part-funded Cytech Skills Bootcamps in Surrey.

9 Dec 2025

In a cycling business where risks vary wildly by size, services, stock and setup, understanding your specific exposures, choosing a provider who truly knows the industry, and regularly reviewing...

2 Dec 2025

Independent retailers across the UK are facing business rates increases of up to 15% next year despite government promises of the "lowest tax rates since 1991", ACT parent company Bira has...

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New helpline for retailers trading in the European Union

Posted on in Business News , Cycles News , Political News

The containerGovernment has launched a new Export Support Service to help UK businesses get answers to practical questions about exporting to Europe.

The service is a 'one-stop shop' and brings together UK government information, making it easier for exporters to access advice and support.

Retailers can also access the Customs and International trade helpline on 0300 322 9434. The helpline is open from 8am to 10pm Monday to Friday and from 8am to 4pm on weekends.

Retailers can also register for webinars explaining the existing guidance on importing and exporting to the EU.

  • 5th Nov 9.45am-10.45am or 15th Nov 11.45am-12.45pm: Importing - steps you need to take before making your supplementary declaration - get advice on how to make a supplementary declaration and how intermediaries can help. Register now.
  • 8th Nov 11.45am-12.45pm: Customs Import Declarations an overview - of the whole declarations process. Register now.
  • 3rd Nov 3.45pm-4.45pm or 19th Nov 11.45pm-12.45pm: Exporting - what you need to do to keep your goods moving - covering zero-rated VAT, customs declarations, using an intermediary as well as licences, certificates, and authorisations. Register now.
  • 9th Nov 9.45am-10.45am: Trader responsibilities when using an intermediary - your responsibilities if using an intermediary to complete import or export declarations. Register now.
  • Importing food and drink, and animal products from the EU to Great Britain - DEFRA webinars about upcoming changes and how to register and use the import system IPAFFS (Import of Products, Animals, Food and Feed System). Register here .

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