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22 Sep 2022

This Thursday, September 22nd is World Car Free Day, an annual worldwide event that gives communities the chance to imagine a life without traffic. It also encourages families to come together...

21 Sep 2022

The Association of Cycle Traders has welcomed the government’s announcement that it will be funding support for business energy bills over the next six months.

20 Sep 2022

Bike for Good, the Glasgow-based cycling charity and social enterprise, today announced its partnership with Cytech the internationally recognised training and accreditation scheme for bicycle...

20 Sep 2022

There is a growing movement demanding that roads be made safer for children to cycle to school, with local authorities being called on to redesign local roads and neighbourhoods to provide safer...

20 Sep 2022

Travel insurance comparison site, Comparethemarket, has compiled a list of the top 20 most Instagrammed cycling routes across Europe as inspiration for an exciting cycling break.

15 Sep 2022

BIES Retail has created a visual toolkit for all organisations, and the public sector during this time of mourning to show the country speaking with one voice of unity.

14 Sep 2022

The owner of a butcher ‘s shop in Ballater, Aberdeenshire has told the Daily Record of his shock at the death of the Queen, who was an often-seen figure in the town near Balmoral.

12 Sep 2022

The owners of a coffee shop in Kent have wanted that they may need to increase the price of coffees to £14 each to meet their rising energy costs.

12 Sep 2022

Over a third of business leaders have said they would vote against the introduction of a law in the UK that would protect an employee’s right ‘to switch off’, similar to the...

12 Sep 2022

It has been announced that Monday 19 September will be a national Bank Holiday to mark the date of Her Majesty Queen Elizabeth II's State Funeral.

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Retail Finance Retailer Awareness Handbook: A quick guide to your duties to the customer

Posted on in Business News , Cycles News

The Association of Cycle Trader's retail finance partner V12 have created a document that outlines a third party finance provider's (TPFP) duty to the customer.

The Financial Conduct Authority (FCA) have a duty to protect consumers. In doing this, they pay very close attention to industry standards and the role lenders and retailers play in making it a safe, informed space for consumers to shop using credit.

It is important that retailers read the document and familiarise themselves with industry standards.

Download the V12 Retailer Awareness Handbook now

 

The document contains information on the following areas:

  • Oversight & accountability; To ensure that they provide the best service and have the best retail partners, it's vital that V12 have a clear understanding of your business and its framework.
  • Competency of staff; Providing a compliant finance service means all retailer staff who deal with our product must be fully informed of their responsibilities.
  • Section 75; Section 75 states both the lender and retailer are jointly liable for any breach of contract or misrepresentation.
  • Complaints; When customers make a finance related complaint, both V12 and its retailers have a responsibility to take appropriate measures to handle the issue.
  • Affordability; Understanding the amount or having a reasonable estimate of a customer’s current income (and non-discretionary income) is essential to determining if they can afford to make repayments.
  • Fees; The FCA has found that, in some cases, consumers were unaware of the early settlement fee they would be charged on regulated Buy Now Pay Later (BNPL) products.
  • Exempt Products; While some of your products are exempt from FCA regulation, they still remain subject to the unfair contract terms provisions of the Consumer Rights Act 2015.
  • Vulnerable Customers; Protecting vulnerable customers is a key priority for the FCA, and for V12 and its retailers. Being able to identify possible vulnerability should be at the forefront of each application. 

 

The document also contains useful inks, such as information on the V12 system, information on the fair treatment of customers and a V12 training video.

Download the V12 Retailer Awareness Handbook now 

 

Train your staff effectively

IRFTTo train your staff to the standards expected by the FCA, the ACT recommend the Retail Finance Training course.

Retail Finance Training, brought to you by Indie Retail Training, is an online learning course delivering an informed insight into Retail finance that can be completed anywhere, in your own time.
 
The course will teach you how to legally promote and use retail finance in-store, online and in all other forms of media.

The course retails for just £150 including VAT. However, members of the ACT and ActSmart receive up to a 50% saving off the RRP, meaning that you can access the course from just £75 including VAT.
 
 
Membership level Gold Silver Standard
Standard Price
(Excluding VAT)
£62.50 £83.33 £125

Standard Price
(Including VAT)

£75.00 £100 £150

Try a free demo version now or get started with the full course by clicking below.
 
 
 

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