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22 Aug 2023

Journeys made using Transport for London’s (TfL) cycle hire scheme this year are at their lowest in a decade, with the organisation blaming recent bad weather as a potential cause.

21 Aug 2023

The manager of ACT Gold Member Pedal Revolution in Norwich has demonstrated the strength of the cycling community, after rallying support for a local cyclist who had to sell his four bikes to...

21 Aug 2023

A report in Cycling Industry News says that 60% of Fix Your Bike vouchers that were issued during the peak Covid lockdown period were redeemed at smaller bike shops and...

10 Aug 2023

One in five UK consumers (20%) prefer using mobile payment services such as Apple Pay over cash (17%) or chip & PIN card payments (10%) for in-store purchases, a new survey has reported.

9 Aug 2023

Fully funded training for school and college leavers is available for the Cycle Maintenance Apprenticeship for those under 19 years of age at the start of the apprenticeship.

9 Aug 2023

ACT Gold Member Luchos, which has pioneered a new energy block for cyclists and endurance athletes that acts as a natural alternative to energy drinks and gels ladened...

9 Aug 2023

VOLT e-bikes has announced the launch of a unique Cancel Anytime Subscription model in
conjunction with e-bike rental provider Blike.

8 Aug 2023

The CE mark, which is used in the EU to certify that a product meets certain safety standards is to be retained indefinitely, after the government announced an extension of CE mark recognition...

8 Aug 2023

ACT member and Cytech-accredited Bridgtown Cycles in Cannock has been named Premium Bike Shop of the Year in the Midlands Enterprise Awards. Now in its sixth year, the awards showcase the...

26 Jul 2023

“Red tape and barriers to trade” currently affecting businesses because of Brexit have been blamed by cycle distributor FLi Distribution after it ceased trading with immediate...

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Customers still looking to the high street, Electric Bike Shop survey shows.

Posted on in Business News , Cycles News

A survey undertaken by ACT members The Electric Bike Shop has shown that specialist bike retailers are continuing to see the benefit of having physical high street stores over a pure ecommerce business model.

TEBS store

The survey of 236 people found that 67% purchasing their latest bike decided to do so in-store at a specialist cycle shop, instead of online.

Andrew Wood, head of marketing at The Electric Bike Shop, said: “By offering multiple channels to our customers, such as our new website, a social media presence, and our nationwide stores, we are able to provide convenience and flexibility to purchase the very best bike for a customer’s needs. Our customers can choose the channel that suits them best for researching products, making purchases, or seeking support.

“We are seeing that customers are still preferring the high street as they want to be able to speak with knowledgeable staff who will give the best advice and a first-class customer experience.
The Electric Bike Shop has stores nationwide with two more to open by the end of August.
Recently, the company’s expansion saw them introduce a new product for fleet leasing called Bike Leasing UK.

Iwan Jones, commercial manager of The Electric Bike Shop, said: “Bike leasing gives businesses such as hotels, leisure clubs and other customer facing organisations that want to offer bike rides to their guests an affordable way of building their fleet. We are delighted to have a ground-breaking leasing product utilising the very best adult and kids, electric and non-electric bikes in the market.”

The Electric Bike Shop can offer tailored solutions to fit all needs, and clients will be supported with built in flexible lease service plans to keep bikes maintained.

Bike Services UK will deliver the leased bicycles to the client’s preferred location and will also pick them up at the end of the lease period.

All leased bicycles will be delivered fully assembled and checked by qualified mechanics to ensure they are in full working condition.
Bike Services UK provides customer support services to ensure that clients receive prompt and effective assistance with any issues or concerns that may arise during the lease period.

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