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30 Jun 2022

The majority of victims of cyber crime are Small to Medium Enterprises. Ransomware attacks, fund transfer fraud, phishing, vishing and social engineering are all made far easier with employees...

29 Jun 2022

This time of year offers a great opportunity to find and recruit new apprentices, as there’s a large influx of school and college leavers looking for their next step.

28 Jun 2022

Chris Boardman named permanent National Active Travel Commissioner alongside other senior Active Travel England appointments

23 Jun 2022

Retail Finance Training (RFT) is an online learning course delivering an informed insight into Retail finance that can be completed anywhere, in your own time.

23 Jun 2022

The first ever National Cycling Show took place at the NEC, Birmingham over the weekend, with over 100 brands exhibiting including...

23 Jun 2022

With this summer and for Independents Day, especially after the last few years, it is crucial that businesses can make the most of the increased footfall of physical shoppers.

23 Jun 2022

Every month Maybe* gives one of our clients £500 to spend on social media advertising. To enter all you need to do is watch the Maybe* training videos or attend their webinars.

20 Jun 2022

The strategy outlines how the government will work with trade unions and businesses to regenerate retail and build a sustainable Wales.

16 Jun 2022

At the show Cytech will be delivering bike maintenance sessions on the Cycling 101 Stage with their training provider, Spokes People (formerly PJCS), as well as offering The Bike Clinic on stand...

16 Jun 2022

The ACT would like to make it clear at present we are not working with any card processing provider, so please ignore any that claim to be working with the ACT. In other...

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Have you prepared for the implementation of Strong Customer Authentication (SCA)?

Posted on in Business News , Cycles News , Political News

As online and digital payments have continued to grow in popularity over the past few years, unfortunately so does the risk of fraud. SCA intends to combat this risk by providing a more secure trading environment for businesses and their customers.

To do so, a transaction must meet two out of three authentication measures, commonly referred to as multi-factor authentication, from the following categories:

  1. Biometric—such as a fingerprint or voice recognition.
  2. Knowledge—something like a unique passphrase or identification number.
  3. Possess—uses the mobile device registered with the issuing bank or a hardware token.

Businesses attempting to process transactions that have not been successfully authenticated after the enforcement date will start to see declines from issuing banks.

Not only will this negatively impact your customers' experience, it could also drive additional purchase abandonment.


SCA preparation checklist

The deadline for enforcement was 14th March, retailers who have not met this deadline can face various fines and penalties. Taking the following steps as soon as possible will help you avoid any negative impacts:

1. Review your approach to payments

SCA covers both customer present and not present payment scenarios. Complete a check of how you're currently accepting payments and through which channels to ensure you're meeting new compliance requirements.

There are a number of scenarios such as Merchant Initiated Transactions (MIT) and Mail Order / Telephone Order (MOTO) which fall out of scope from SCA. Although these do not require SCA, it's important to configure these payment requests correctly to avoid unnecessary declines and mitigate risk fraud.

2. Check your ecommerce implementation

Ecommerce transactions will largely be impacted by SCA. With exponential growth in online payments, especially mobile and app-based transactions, delivering the right authentication experience can deliver strong conversion rates.

For Customer Initiated Transactions (CIT), implement 3DS v2.2 which is the latest version to manage customer authentications as part of your payment journey.

Although 3DS v1 meets the minimum requirements for SCA compliance, 3DS v2.2 provides better user experiences for authentication (especially for mobile commerce), richer data sets for issuers to make an authentication decision and enables the use of exemptions as outlined within the SCA regulations.

These linked together give you the best chance to remove friction from your customers' payment journey and maximise authorisation rates.

3. Check your hardware for face-to-face transactions

You'll need to check if your hardware is up to date.

4. Keep your staff and customers informed

Whether you take payments face to face, over the phone or online, be sure to keep your staff and customers informed of changes to payment regulations.

Most customers are familiar with contactless transactions. Issuers may require chip-and-pin authentication in situations where your customer exceeds a certain number of contactless transactions or reaches a certain spend threshold without prior authentication. This will all be tracked by the cardholder's issuer, so you don't have to make any changes.

It's important to reassure your customer that when chip-and-pin authentication is required for contactless transactions, extra checks are being completed for their protection.

Similarly for ecommerce transactions, flagging authentication requirements reassures customers that extra steps are being taken to protect their online purchase.

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