Download the ACT face covering poster to inform customers and staff of the new law

It is now compulsory for all retail workers in England to wear face masks from today.

As detailed in the below guidance, colleagues are not required to use a face covering where there is a physical barrier, such as a Perspex screen, between the colleague and customers:

Face coverings must be worn by retail, leisure and hospitality staff working in indoor areas which are open to the public and where they are likely to come into contact with a member of the public, for example shops, supermarkets and restaurants. If these businesses have taken steps in line with HSE guidance for Covid-19 Secure workplaces to create a physical barrier between workers and members of the public then staff behind the barrier will not be required to wear a face covering.

Colleagues are also exempt when they are not in a customer facing environment (e.g. stock room), if they have a hidden disability or another health condition, or if they are with someone who relies on lip reading to communicate with them.

For further information please see the government website here.

The ACT has created a Face Covering Poster for shops to display outside to inform customers and staff of the new law.

Download the ACT Face Covering Poster now

Additional Resources

For additional resources and guidance including posters, letter templates and advice please see the ACT website here.

To help independent retailers the Independent Retailers Confederation (IRC) collaborated through Indie Retail and The Behaviours Agency to create a selection of Covid-19 Behavioural-led retail posters specifically designed to adhere to Government and BRC guidelines.

Intended to help keep customers and employees safe and well in a retail environment, they inform them of:

• the steps being taken to meet the Government's guidance
• the expectations of customers and employees to ensure the Government's guidance is met.

To download, simply click on any of the posters below: