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22 Aug 2023

Journeys made using Transport for London’s (TfL) cycle hire scheme this year are at their lowest in a decade, with the organisation blaming recent bad weather as a potential cause.

21 Aug 2023

The manager of ACT Gold Member Pedal Revolution in Norwich has demonstrated the strength of the cycling community, after rallying support for a local cyclist who had to sell his four bikes to...

21 Aug 2023

A report in Cycling Industry News says that 60% of Fix Your Bike vouchers that were issued during the peak Covid lockdown period were redeemed at smaller bike shops and...

10 Aug 2023

One in five UK consumers (20%) prefer using mobile payment services such as Apple Pay over cash (17%) or chip & PIN card payments (10%) for in-store purchases, a new survey has reported.

9 Aug 2023

Fully funded training for school and college leavers is available for the Cycle Maintenance Apprenticeship for those under 19 years of age at the start of the apprenticeship.

9 Aug 2023

ACT Gold Member Luchos, which has pioneered a new energy block for cyclists and endurance athletes that acts as a natural alternative to energy drinks and gels ladened...

9 Aug 2023

VOLT e-bikes has announced the launch of a unique Cancel Anytime Subscription model in
conjunction with e-bike rental provider Blike.

8 Aug 2023

The CE mark, which is used in the EU to certify that a product meets certain safety standards is to be retained indefinitely, after the government announced an extension of CE mark recognition...

8 Aug 2023

ACT member and Cytech-accredited Bridgtown Cycles in Cannock has been named Premium Bike Shop of the Year in the Midlands Enterprise Awards. Now in its sixth year, the awards showcase the...

26 Jul 2023

“Red tape and barriers to trade” currently affecting businesses because of Brexit have been blamed by cycle distributor FLi Distribution after it ceased trading with immediate...

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Sector expertise and user experience counts when it comes to retail finance

Posted on in Business News , Cycles News

With retail finance schemes remaining a preferable route for retailers to boost sales during recession than the financial hit required by heavy product discounting, the Association of Cycle Traders, the UK’s largest cycle trade association, is urging retailers to be savvy in their choice of retail finance partner to ensure that they get the best deal for their business as well as their customers.

online shopping hand

“We all know that household budgets are under increasing pressure, and many consumers who want to purchase will be looking for the opportunity to spread the cost rather than outlay a lump sum payment,” says Jonathan Harrison from the ACT.

“On the high street all retailers are competing for consumer spend and the demand for finance options is at record levels as it always is in similar economic conditions. It’s easy to be seduced by headline numbers and big financial brand names but there’s more to it than that.”

Retailers, Harrison says, should look for the finance package that represents the best value for their business – which finance partner understands the cycling sector best, which offers optimum acceptance rates, the most efficient integration and onboarding process and is trusted by their customers.

The ACT’s 13-year partnership with V12 Retail Finance currently enables over 400 retailers to take advantage of a market-leading range of finance products, with competitive rates, high levels of service and proven sales results.

The company specialises in financing all types of bicycles and can encompass the whole consumer purchase including accessory add-ons purchases. ACT and V12 work in partnership to provide the only cycle industry-specific scheme in the UK.

“We remain convinced that retail finance is the best option to help retailers and brands to move the overstocks and commitments resulting from the market buoyancy during the busy peaks of Covid, without damaging retail price points and brand values,” continued Harrison.

“We are confident that V12 is at the forefront for bringing retail finance technology to market quickly and efficiently, with features that improve security, continuity and ease of operation for both the retailer and the customer,” said Eleanor Richards, marketing and communications manager at V12 Retail Finance.

V12’s system stability coupled with their innovative online journey and customer recognition, eases the purchase process for the customer and retailer. V12 recognises the importance of online customer experience which is why they are the number one provider for retail finance in the cycle sector in the UK.

They are trusted by their customers, evidenced by their 4.9/5 Trustpilot score, and they are part of the only bank in Britain to achieve a Customer Service Excellence award, meaning both customers and retailers are in safe hands.
So, what does this mean for cycle retailers?

“Cyclists like to keep up with the latest models and often go back to their favourite independent retailer every couple of years to purchase their next bike, increasingly so from the experience seen in lockdown and very often on finance,” said Harrison.

“Coupled with the already popular V12 finance calculator, not only can you understand your customer’s budget to let them make an informed decision in paying for their perfect bike, but the new application form will guide them more efficiently through their finance application in no time at all.”

V12 has also made system integration more widely available. “We have all seen the ever-increasing importance of online retailing and those retailers without an online presence may have missed out on hard to come by sales.

V12 integration is market-leading and if you are unsure about the benefits and even the knowhow on how to quickly set up a transactional website then you need to speak to us at ACT or the team of experts at V12,” Harrison concluded.

The ACT encourages retailers to take ACT’s Retail Finance Training, an online learning course delivering an informed insight into retail finance that can be completed anywhere, any time.

The course, coupled with in person training retailers receive from V12, will educate your staff how to effectively promote retail finance, encouraging customers to maximise their spending through techniques such as financial promotion, Point of Sale (POS) and bundling.

This is invaluable for retailers with surveys showing that consumers are more likely to spend more if retail finance is sold correctly, and increasingly, for many customers, having the option to spread the cost is the main reason a purchase is made.

ACT Members can access a retail finance course from £75, just see: indieretail.training

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