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The Association of Cycle Traders
This is a trade facing website.
Visit the ACTís consumer site at thecyclingexperts.co.uk.

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Employer: Wildside Cycles

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Sales Guru

This Job has been viewed 60 times

Employer
Wildside Cycles ActSmart Subscriber
Job reference
34113Emp
Location
Tunbridge Wells, Kent
Salary range
DOE
Job added
22 April 19
Final date for applications
31 May 19

Job Description

There has never been a better time to join Wildside Cycles! As one of Kent's biggest bike shops we have experienced significant growth since opening and are recruiting again.

We are looking for an experienced, enthusiastic sales person with a passion and experience of cycling. 'Initiative' is a word we love.

The Job

  • Maintaining the shop floor area to a high standard.
  • Accountable for the daily shop sales.
  • Working on the shopfloor as in sales capacity and taking the lead with customer interactions.
  • Identify any areas where customer satisfaction has not been met and implement corrective actions.
  • Enter customers into our CRM system and follow up.
  • Managing the warranty system and ensure warranties are dealt with efficiently.
  • Training new staff in sales techniques and regularly reinforcing good sales behaviour.
  • Update sales databases.
  • Report monthly on bike and P+A sales.
  • Suggest new products to stock and identify slow selling items for clearance or price adjustment.
  • Carry out bike fits (training provided)

Skills/Experience Required

Previous customer service experience is essential, as is a helpful and proactive attitude.

You will be confident talking to customers, be able to tailor your approach based on the customer's knowledge and be passionate about providing great customer service. You will be required to sell a wide range of products and bicycle types.

Experience of bike mechanics and bike fitting would be preferred.

You will need to be computer literate and have strong organisational and admin skills.

Most important is you have a friendly, helpful and efficient manner and can use this to provide industry leading customer service to every customer. You thrive on engaging your customers and take pride in solving their queries.

Apply now