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Front of House / Bicycle Mechanic
This Job has been viewed 778 times
- Employer
- Bicycle Nation
- Job reference
- 35245Emp
- Location
- London, Greater London
- Salary range
- 25,000-30,000 per year
- Job added
- 26 January 23
- Final date for applications
- n/a
Job Description
About us: Hello there, we’re growing and we need new team members!
We specialise in cycling services, repairs and fittings, as well as selling bikes and accessories for all types of riders.
We offer a collect & return service in the local area meaning we have a close relationship with our customers and the community.
We’re all about great customer service and great teamwork – two things that make Bicyclenation a great place to work!
Bicyclenation customers can expect to be met with welcoming, experienced bike mechanics who prioritise efficiency and ease.
About the role: We are looking for a capable new team member to help keep our shop running smoothly.
This will include being the front of house point of contact for customers, checking in new bikes for services, managing processes as well as taking on small mechanical jobs to help ensure we deliver services on time. Attitude is everything: you will be happiest when speaking to customers, solving problems and can manage processes with ease.
Responsibilities:
Front of House
- Be the first point of contact for customers
- Carrying out full assessment/inspection of bicycles before commencing any work
- Check-in bikes and agree work with customers
- Allocate servicing jobs to mechanics and manage job progress
- Keep Bike Desk (our CRM system) fully updated with jobs and customer details
- Quality check bikes before they are returned to customers and record any issues
- Ensure smooth communication between the mechanics and front of house
- Contacting customers via phone to report any damage, recommend additional work and keep in touch with bicycle progress or delays
- Add parts to the ordering book
- Keep workspaces tidy and safe to work in
- Deliver high-quality customer service and make our customers the happiest in the world!
Bicycle mechanic
- Complete quick jobs such as punctures, accessory fittings or other small procedures
Skills/Experience Required
Candidate requirements:
- At least 2 years experience working as a mechanic
- Experience handling, ordering & selling stock
- A passion for cycling
- Comfortable using online technology
- A positive, can-do attitude
- A growth mindset
- A passion for delivering great customer service
- Organisation and a knack for managing systems.
- Dynamic and able to manage competing deadlines
- Great team work skills and a willingness to help colleagues
- A full UK driving license would be a huge benefit but not essential
Working conditions:
- 3-month probationary period
- Five days over seven with occasional Saturday work
Contact us to apply
If this sounds like you then we would love to hear from you. To apply, please email your CV and a little bit about you to Tamas@bicyclenation.co.uk. You can also drop a CV into our shop located at 83 Norwood Road, Herne Hill, London, SE24 9AA. Looking forward to seeing you!
