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Head Mechanic

This Job has been viewed 594 times

Employer
Outspoken Cycles ActSmart Subscriber
Job reference
34947Emp
Location
Cambridge, Cambridgeshire
Salary range
£24-27k
Job added
6 January 22
Final date for applications
23 January 22

Job Description

We are looking for an experienced mechanic to take on the role of Head Mechanic, supervising our mechanic team and being our go-to technical guru. The role will support the Services Manager in the day-to-day running of the Bike Maintenance services with a focus on the running of our repairs workshop but will include off-site servicing and teaching our training courses.
 
You’ll have a thirst for developing your skills and knowledge and be constantly looking to learn and be able to demonstrate this. You’ll be a team player, happy to jump in and help. We’re a small team of 9-10 people and step in to support each other across our services when needed.
 
Alongside our shop and workshop, we run a broad range of non-conventional bike services from maintenance courses through to pedal-powered cinemas. You’ll enjoy a varied and busy working environment.
 
Finally, you’ll share our strong social aims to support and encourage cycling at all levels and abilities.
 

Detailed main duties and responsibilities:      

1.

Workshop

  • Coordinate the running of the workshop repairs; managing bookings, coordinating mechanics workload on the day, prioritising bikes, ensuring consistent high quality repairs and customer service. Work with the General Manager and Services Manager to ensure profitability of the workshop, including setting new standards and systems.
  • Conduct customer repairs and new bike builds
  • Provide customers with quotes for repair work
  • Work with the Shop Manager to ensure specific customer parts are ordered for repairs and write up all expenses onto our finance system
  • Work with the Shop Manager and Services Manager to book in new bike builds into the workshop
  • Provide technical support to the mechanics in the workshop and be the go-to-person on internal technical queries.
  • Ensure the workshop remains tidy and well stocked of tools and equipment at all times
  • Follow Health & Safety standards and ensure any supervised mechanics adhere to the H&S requirements
  • Provide customer feedback and reports on repairs as required
  • Maintain and develop the workshop, tools, and maintenance equipment facilities.

2.

Bike Maintenance Courses

  • Deliver Bike Maintenance Courses, including Park Tool School accredited courses to the public, businesses, community groups
  • Prep for the delivery of courses with the mechanic team, including preparing bikes, tools and the space
  • Work with the Senior Mechanic to develop courses in line with technical trends and demand
  • Undertake necessary training to teach courses

3.

Additional Bike Maintenance Services

  • Deliver Dr Bike and fleet servicing off site, including travel within the region by both company van and cargo bike
  • Service our off site and on site fleet of bikes, including prepping bikes for hire and cycle loans

4.

Personnel

  • Supervise the mechanics day-to-day
  • Provide technical support and training to the mechanics when required (particularly mechanic apprentices) in a positive and nurturing way.
  • Potential for line management of mechanics
  • Assist the Services Manager in mechanic recruitment

5.

Other

  • Staff the bike shop and reception on duty days, including facilitating test rides and answering customer enquiries (shared amongst all staff)
  • Any other duties reasonably requested by the General Manager or Director

6.

Reporting & Support

  • The jobholder will report to the Services Manager on a monthly basis
  • The role will be supported by a team of mechanics (currently 5 permanent staff and freelancers)

Skills/Experience Required

Who we are looking for:

We are looking for positive, driven individual with prior experience as a professional mechanic that enjoys learning new skills and sharing their knowledge with others.

Ideally you’ll have had prior experience in running a workshop or be ready to jump up to this. You’ll be able to coordinate mechanics and prioritise repairs, while sticking to customer deadlines and ensuring consistent quality. You’ll be a problem solver and calm under pressure.

You will be organised in your approach to your work and able to communicate effectively and efficiently amongst the team and with customers. While the role is very hands on, you’ll understand the importance of our systems and processes in relation to the work we do.

You’ll have a thirst for developing your skills and knowledge and be constantly looking to learn and be able to demonstrate this.

You’ll be a team player, happy to jump in and help. We’re a small team and step in to support each other across our services when needed.

Finally, you’ll share our strong social aims to support and encourage cycling at all levels and abilities and will ideally be a cyclist yourself.

 

Personal Specification

Description

1.

Qualifications

Essential:

§  Cytech Level 2 or equivalent qualification/experience

§  Evidence of continuing professional development.

2.

Experience

Essential:

§  2 years experience as a professional mechanic, ideally within a larger team

Desirable:

§  Experience as a senior mechanic

§  Experience coordinating a team (in or outside work)

3.

Communication skills

Essential:

§  Ability to communicate technical skills and processes effectively and engagingly with others

§  Ability to liaise with customers professionally in person, by phone and by email

§  Excellent team communicator

4.

Organisational skills

Essential:

§  Excellent personal organisation skills.

§  Excellent time management with the ability to plan repairs and coordinate multiple mechanics on site

§  Ability to problem solve quickly and calmly

§  Ability to follow existing computer POS and booking systems such as Vend, Airtable and Bike Rental Manager

§  Ability to work under pressure and use own initiative to ensure deadlines and routine tasks are met

5.

Other considerations

Essential:

§  A willingness to work outside in what can be at times a physically demanding role in inclement weather

§  Proactive attitude with ability to work independently and use initiative but also a team player.

§  Highly motivated to make a difference

§  A natural enthusiasm to encourage more cycling!

§  Some flexibility in the job role as we grow and develop

Desirable:

§  Full clean driving license and willingness to drive the company vans

Apply now