This is a trade facing website. Visit the ACT's consumer site thecyclingexperts.co.uk for information and advice on cycling and find your local independent cycle retailer.

Results: 7-12 of 22

Search Jobs

Search for
 
Location

Front of House / Bicycle Mechanic

Employer: Bicycle Nation

Location: London, Greater London

Salary Range: 25,000-30,000 per year

About us: Hello there, we’re growing and we need new team members! We specialise in...

> Read more…

Cycle Technician

Employer: York Cycleworks LTD

Location: York, North Yorkshire

Salary Range: 23000

WE’RE HIRING! Want to join the busy Workshop Team at York’s longest...

> Read more…

Bike Mechanic

Employer: Rayment Cycles

Location: Brighton, East Sussex

Salary Range: Dependant upon experience

We are looking for an experienced Bike Mechanic to join our friendly team in our spacious, well...

> Read more…

Bike Mechanic

Employer: Rayment Cycles

Location: Brighton, East Sussex

Salary Range: Dependant upon experience

We are looking for an experienced Bike Mechanic to join our friendly team in our spacious, well...

> Read more…

Bike Mechanic

Employer: Rayment Cycles

Location: Brighton, East Sussex

Salary Range: Dependant upon experience

We are looking for an experienced Bike Mechanic to join our friendly team in our spacious, well...

> Read more…

Bike Mechanic

Employer: Rayment Cycles

Location: Brighton, East Sussex

Salary Range: Dependant upon experience

We are looking for an experienced Bike Mechanic to join our friendly team in our spacious, well...

> Read more…

Jobs Board

ACT members get free unlimited job listings on the Jobs Board, featuring on the ACT, ActSmart, Cytech and The Cycling Experts websites.

Click here to find out more about the ACT's Job Advertising service.

To add a job to the jobs board you'll need to log into My ACT. If you don't already have an account please create one for free

Have you heard about the Kickstart scheme? Attain funding to take on new employees and train them up to the industry trade standard with Cytech. Learn more here.

Front of House / Bicycle Mechanic

This Job has been viewed 778 times

Employer
Bicycle Nation
Job reference
35245Emp
Location
London, Greater London
Salary range
25,000-30,000 per year
Job added
26 January 23
Final date for applications
n/a

Job Description

About us: Hello there, we’re growing and we need new team members!

We specialise in cycling services, repairs and fittings, as well as selling bikes and accessories for all types of riders.

We offer a collect & return service in the local area meaning we have a close relationship with our customers and the community. 

We’re all about great customer service and great teamwork – two things that make Bicyclenation a great place to work!

Bicyclenation customers can expect to be met with welcoming, experienced bike mechanics who prioritise efficiency and ease.

 

About the role: We are looking for a capable new team member to help keep our shop running smoothly. 

This will include being the front of house point of contact for customers, checking in new bikes for services, managing processes as well as taking on small mechanical jobs to help ensure we deliver services on time. Attitude is everything: you will be happiest when speaking to customers, solving problems and can manage processes with ease. 

 

Responsibilities: 

Front of House

  • Be the first point of contact for customers 
  • Carrying out full assessment/inspection of bicycles before commencing any work 
  • Check-in bikes and agree work with customers
  • Allocate servicing jobs to mechanics and manage job progress
  • Keep Bike Desk (our CRM system) fully updated with jobs and customer details
  • Quality check bikes before they are returned to customers and record any issues
  • Ensure smooth communication between the mechanics and front of house
  • Contacting customers via phone to report any damage, recommend additional work and keep in touch with bicycle progress or delays
  • Add parts to the ordering book
  • Keep workspaces tidy and safe to work in
  • Deliver high-quality customer service and make our customers the happiest in the world!

Bicycle mechanic

  • Complete quick jobs such as punctures, accessory fittings or other small procedures

Skills/Experience Required

Candidate requirements:

  • At least 2 years experience working as a mechanic 
  • Experience handling, ordering & selling stock
  • A passion for cycling
  • Comfortable using online technology 
  • A positive, can-do attitude
  • A growth mindset
  • A passion for delivering great customer service
  • Organisation and a knack for managing systems. 
  • Dynamic and able to manage competing deadlines
  • Great team work skills and a willingness to help colleagues 
  • A full UK driving license would be a huge benefit but not essential

 

Working conditions:

  • 3-month probationary period
  • Five days over seven with occasional Saturday work

 

Contact us to apply

If this sounds like you then we would love to hear from you. To apply, please email your CV and a little bit about you to Tamas@bicyclenation.co.uk. You can also drop a CV into our shop located at 83 Norwood Road, Herne Hill, London, SE24 9AA. Looking forward to seeing you!

 

Apply now