This is a trade facing website. Visit the ACTís consumer site thecyclingexperts.co.uk for information and advice on cycling and find your local independent cycle retailer.
The Association of Cycle Traders
This is a trade facing website.
Visit the ACTís consumer site at thecyclingexperts.co.uk.

Results: 1-6 of 17

Search Jobs

Search for
 
Location

Employer: Hastings Cycles - Hire & Sales

Location: Hastings, East Sussex

Salary Range: average

Read more…

Employer: Cyclefix

Location: Christchurch, Dorset

Salary Range: Dependant on Experience

Read more…

Employer: Activate Learning

Location: Oxford, Oxfordshire

Salary Range: £26,215 - £27,809

Read more…

Employer: Giant Liverpool

Location: Liverpool, Merseyside

Salary Range: £20,000 - £24,000

Read more…

Employer: Get Cycling CIC

Location: York, North Yorkshire

Salary Range: £19,500

Read more…

Employer: Alpine Bikes

Location: Edinburgh, Midlothian

Salary Range: Competitive

Read more…

Jobs Board

ACT members get free unlimited job listings on the Jobs Board, featuring on the ACT, ActSmart, Cytech and The Cycling Experts websites.

Click here to find out more about the ACT's Job Advertising service.

To add a job to the jobs board you'll need to log into your My ActSmart account.

If you don't already have an account please create one for free

 

Back to jobs menu

Sales & customer care advisor (full-time)

This Job has been viewed 531 times

Employer
Sigma Sports Ltd
Job reference
34419Emp
Location
Esher, Surrey
Salary range
Dependent on experience
Job added
9 July 20
Final date for applications
n/a

Job Description

SIGMA SPORTS - ESHER, SURREY AND/OR REMOTE WORKING

Are you a passionate cyclist with a strong work ethic and excellent customer care skills? Due to increased growth, we are seeking a self-motivated, organised team player with an upbeat demeanour, excellent telephone and computer skills, to provide exceptional advice and customer care. This position requires an enthusiastic work ethic, plus experience, knowledge and a passion for Road and MTB cycling products. Triathlon product knowledge is an added bonus!

ABOUT THE JOB

Field customer calls, online chats and emails regarding the following:

  • Road, mountain bike and accessory related questions
  • Custom bike builds
  • Bike fit
  • Component compatibility
  • Clothing advice
  • Order placement and order status
  • Returns and exchanges
  • Customer concerns and complaints
  • Provide exceptional customer service
  • Work in our office in Esher and/or from a remote location

HOURS

Flexible hours between 8:30 am to 8:00 pm (UK time) Monday to Friday and one/two Saturdays per month, with an opportunity for paid overtime during peak seasons.

HOLIDAY

28 days holiday including bank holidays.

BENEFITS

  • Competitive salary
  • Cycle to Work Scheme
  • Industry-leading staff discount scheme from the best brands
  • Secure indoor bike storage plus changing rooms and showers
  • Exclusive access to industry-only events and trips
  • Sigma Sports cycling kit after a successful probation period

Skills/Experience Required

  • Specialised knowledge of road, mountain bike and triathlon products
  • One year of bike industry experience or one year of sales experience
  • PC literacy is essential
  • Self-driven with a positive outlook and a clear focus on delivering outstanding customer service
  • A natural communicator able to empathise with customers and see things from the other personís point of view
Apply now