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Cycle Technician
This Job has been viewed 359 times
- Employer
-
Cycle Race
- Job reference
- 35608Emp
- Location
- London, Greater London
- Salary range
- Highly Competitive
- Job added
- 18 July 25
- Final date for applications
- n/a
Job Description
Cycle Race is a fresh new E-Cargo & E-Bike business with a difference. We are a passionate E-Cargo & E-Bike Retailer & Service Centre in London and are determined to make an impact on our local communities by delivering a personalized customer service that is second to none.
We pride ourselves in sourcing and looking after the most innovative and technological advanced E-Cargos & E-Bikes out there. Working at Cycle Race means getting hands on in all aspects of a fun, growing bike business.
We’re seeking an experienced, highly motivated, enthusiastic, smart, diligent Cycle Technician (part-time leading to full-time) who has a keen appetite to get fully involved in the business and become an integral part of the team.
Role Highlights:
- Engage with customers in an empathetic way; to understand the issues they are facing with their bikes
- Provide diagnostic guidance on what repairs, servicing may need to be carried out along with any supporting parts /accessories.
- Carry out a range of repairs and servicing for e-cargos and e-bikes safely and to the highest standards using workshop equipment and tools and the latest software diagnostic applications.
- Generate and print technical reports (where required) to support each service job and explain to customers the key highlights of any findings.
- Ensure customers are kept abreast (via email or phone) of any delays or changes in the scope of repairs and get their approval for any additional work.
- Working closely with the Branch Manager / Head Workshop to ensure workshop jobs are logged and completed in an agreed timeframe.
- Always maintaining a safe working environment.
- Carry out PDI of all bikes before they are handed over to customers.
- Advise and update the Branch Manager / Head Workshop of current inventory levels
- At certain times, provide back-up sales & advisory support on the shop floor, engaging with customers in a professional, polite and supportive manner.
Skills/Experience Required
- Should always deliver an outstanding customer experience
- Minimum Cytech 2 qualified or equivalent (E-Bike qualification helpful)
- Familiarity with technicalities of E-Cargo bikes
- Have demonstratable technical skills to evidence Cytech 2 or equivalent qualifications
- Technical diagnostic and problem-solving skills
- Ability to prioritize and multi-task without jeopardising customer engagements or the Cycle Race teamwork schedule.
- Reliable team player, not afraid to step in when things also get busy in the showroom.
- Have excellent communication skills (verbal & written), ability to articulate confidently, technical product information to a range of customers in a considered manner
- Full UK driving licence (preferable)
- Familiar with Inventory systems e.g. Citrus Lime, Lightspeed (preferable)
- Ability to follow detailed policies and procedures
- Have keen attention to detail across all aspects of bike repairs and product updates.
- Never afraid to smile, even when things may not go as planned !!
Benefits:
- Highly competitive salary
- Support for further technical certifications
- Staff discounts on Cycle Race products
- Overtime to further supplement income
- Uniform provided
- When possible, attend cycle shows and other regional events
Salary: Competitive
How to apply: Send your CV and Covering Letter to admin@axzantegate.com