Are you passionate about cycling and looking for a dynamic role that goes beyond traditional retail? We're seeking two motivated individuals to join our team at London Green Cycles in positions that combine online sales, customer service, and hands-on bike expertise.

About Us:

Founded in 2012, London Green Cycles has spent over a decade becoming London's go-to cargo bike specialists. We're a tight team of five passionate people who live and breathe urban cycling (well, 4 of us cycle religiously - the other is still deciding).

What makes us different? We're not just selling bikes - we're helping London families reimagine how they move around the city. From that first "can a cargo bike really replace my car?" conversation to post-sale support, repairs, and even helping with resale when the kids grow up, we're with customers every step of the journey.

Our pace is fast, our standards are high, and our team is genuinely brilliant - knowledgeable, skilled, and always ready to help each other out. We work collaboratively when it counts and independently when it doesn't, which means you'll have real ownership of your work while knowing backup is always there.

We operate from two London locations: Balham (SW12 8SG) and Camden (NW1 4BU).

Role Overview:

This isn't your typical retail sales role. You'll handle approximately 80% of sales and customer interactions through online channels - email, WhatsApp, phone calls, Google suite, and our website – with 20% involving face-to-face interactions, primarily conducting test rides with families (often with excited kids in tow).

You'll be the go-to person for three core activities:

Sales: Managing cargo bike sales, accessories, spares, and a select range of kids' bikes

Repairs: Liaising with workshop staff, coordinating bike drop-offs and collections, processing repair payments

Hire: Supporting our online booking platform, managing hire bike handovers and returns from our fleet

A Typical Day:

Your day might look like this:

Opening the store, moving bikes and making the showroom look brilliant, opening the till, and planning your day around scheduled test rides, hire bike pickups and returns, new bike collections, and courier deliveries. Throughout the day you'll be responding to emails, phone calls, and walk-in customers, coordinating with the workshop on repairs, processing quotes using Lightspeed POS, updating Trello and Google Sheets, and managing the constant flow of bikes in and out. You'll close out the till and lock up with the rest of the team at day's end.

No two days are identical - that's what makes it exciting.

Key Responsibilities:

• Manage online sales enquiries and customer support via email, WhatsApp, phone, and website
• Conduct face-to-face test rides, showcasing cargo bikes to families
• Process sales, repairs, and hire transactions using Lightspeed retail POS
• Maintain accurate records across Google Sheets, Trello, and our website booking system
• Coordinate with workshop staff on repair scheduling and handovers
• Manage hire bike fleet logistics - handovers, returns, and availability
• Generate customer quotes and follow up on enquiries
• Handle courier collections and deliveries of bikes
• Provide exceptional customer service through every touchpoint
• Support the smooth day-to-day operation of the shop

Apply for "Cargo Bike Sales & Customer Service Adviser" Job