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Warranty and Service Technician
This Job has been viewed 127 times
- Employer
- Chicken CycleKit
- Job reference
- 35632Emp
- Location
- Leighton Buzzard, Bedfordshire
- Salary range
- Dependant on experience
- Job added
- 16 January 26
- Final date for applications
- n/a
Job Description
At Chicken CycleKit we continue to grow and 100 plus years on, we are still leading the market in all two-wheeled solutions from novice cyclist to professional racer. As we increase and develop our portfolio of world-renowned and in house brands through expanding our dealer network, we are creating a company that is forward-thinking, agile, passionate and focused on providing the best customer service and selling a wide-ranging portfolio of premium cycles and accessories.
Due to continued expansion, we are looking for a Warranty & Service Technician to join our dedicated warranty team. This is a hands-on role centred on delivering an outstanding customer experience, providing technical support and advice, and working closely with our brand partners.
The successful candidate will have industry experience, a passion for cycling and be able to build, repair and service all kinds of bikes and associated cycling products.
Key responsibilities will include:
- Handling returns, booking in jobs, special orders and customer queries
- Carry out maintenance, repairs, servicing & warranty assessments
- Bike Building and assembly of our Basso, Cinelli & Wilier ranges
- Providing excellent levels of customer service
- Maintain a clean safe and organised workshop environment
- Complete daily and weekly duties, ensuring the smooth running of the workshop
Benefits
- 22 days annual leave (increasing with length of service) + 8 days public holiday
- Pension contribution
- Generous staff purchase scheme
- No weekend working
- Career progression with a fast growing company
As this role is based full time at our warehouse, the successful candidate should be located within a reasonable commuting distance of Leighton Buzzard, LU7.
Skills/Experience Required
- Extensive knowledge of cycle equipment as you will be building bikes, identifying faults and deciding what kind of repairs or maintenance are needed
- Cytech Level 2 or equivalent but a minimum of Level 1 will be considered
- Be thorough and pay attention to detail
- Excellent communication skills both with customers, suppliers and working colleagues
- Be able to work as part of a dynamic workshop team
- Self-motivated with a drive to achieve high standards
- Have a basic computer literacy