This is a trade facing website. Visit the ACTís consumer site thecyclingexperts.co.uk for information and advice on cycling and find your local independent cycle retailer.
The Association of Cycle Traders
This is a trade facing website.
Visit the ACTís consumer site at thecyclingexperts.co.uk.

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Results: 1-10 of 1618


13 Dec 2018

Cycling's contribution to stopping climate change

12 Dec 2018

A combined bookshop, café, deli & homeware shop based in St Boswells, in the rural Scottish Borders, has been named Britain's Best Small Shop of 2018 at an event at the Houses of...

11 Dec 2018

Peak District based Juicy has joined forces with popular European brand Neomouv to better respond to the needs of the growing ebike market. 

10 Dec 2018

To promote the coming-soon loyalty, gifting and promotions app - booost, a competition was run offering retailers free access and prizes.

7 Dec 2018

Invest in your staff this Christmas

7 Dec 2018

From Monday 10th of December until 31st of January 2019 all paying ActSmart subscribers can save a third on all in-store workshop stationery and POS materials.

7 Dec 2018

Madison announced the immediate distribution of the smart Cosmo Connected Bike Light to retailers across the UK and Ireland.

7 Dec 2018

Opening hours over the Christmas break and information about our Christmas and New Year promotion.

5 Dec 2018

Earlier this year Cycling Weekly and MBR set out to find Britain's Best Bike Mechanics in association with Park Tool and supported by British Cycling, with the final held at ATG Training's new...

4 Dec 2018

Criterium Cycles owner lists three fundamentals that make a successful bike shop

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A successful bike shop: how to

Posted on in Cycles News

Richard Bowker, Criterium Cycles owner explains how a successful bike shop comes down to three fundamentals: genuinely putting the customer at the heart of the business, selecting partners and moving with the times.

bike shop bicycle shop

Placing the customer at the heart of the business

Genuine customer service is establishing trust and credibility always. Yes, this may mean telling the customer something they don't want to hear but honest advice is what the customer wants. Customer service doesn't stop once the customer has bought the product or service, this customer service is forever, and a commitment you need to be willing to make. Although, discounts and special deals attract customers, a loyal customer will come back because of the service they are given no the discounts.

Selecting partners

Working with partners that share the same value and approach that you have is key.

Sharing the same focus, quality, performance and customer-focused attention to detail no matter how different each partner is builds a great relationship.

Moving with the times

The market has been progressively deviating into core segments in the last few years.

Today's market is made up of large-scale multi-channel retailers, IBDs and smaller independents.

Large-scale multi-channel retailers are volume players adapting to 21st -century large-scale retail norms.

IBDs have created a clear narrative for who they are with a supporting fundamental point of difference which works alongside that narrative. These shops have a clear strategy that differentiates them from the large-scale volume discounters.

Smaller independents are hung up over the failing high streets and the rise of the internet and the behaviour of large-scale multi-channel retailers to redefine their own position. It is here where you need to decide what your strategy is and go from there.

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