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Visit the ACTís consumer site at thecyclingexperts.co.uk.

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Bicycle Mechanic

This Job has been viewed 396 times

Employer
Paradise Cycles
Job reference
34402Emp
Location
Bethnal Green, London
Salary range
£22,000 to £30,000
Job added
24 June 20
Final date for applications
n/a

Job Description

Paradise Cycles is looking for another person to join the team. If you have a passion for fixing bikes, learning new skills, developing a smooth workflow process in the workshop, and most importantly riding bikes, then you’ll definitely fit in, and we want to meet you.

Our existing team work very well together, but the recent upsurge of interest in cycling, amid the COVID-19 pandemic, has left them struggling to keep up. So, we're trying to find someone that will fit in with them, and thrive a busy working environment.

About the shop and workshop:

  • The workshop has been open since October 2015, in a small building on a busy commuter road in East London. Our address is 63 Roman Road, London, E2 0QN
  • Our main business is servicing and repairs with P&A sales, rather than bike sales, but we do sell a mix of new and refurbished bikes with the limited space we have to do that, and via our website.
  • The workshop is usually open 7 days a week, except for bank holidays and 2 weeks over Christmas and New year.
  • The workshop usually opens at 8am on weekdays, so the early start is better suited to people local to the shop.
  • Hourly wage is negotiable depending on experience, but our minimum rate is in line with the current London Living Wage. Pay is monthly.

The core part of our company ethos and brand identity is that "Paradise is for everyone". We pride ourselves on creating a positive customer experience for everyone who comes through the door, or calls us for information, and being consistent in this regard. If you look at our Google reviews you will see evidence of this in action.

Service Standards and Options:

The minimum standard we work to is for every bike worked on to leave the premises in a condition that is safe to ride. We reserve the right to refuse service when asked to "just do" one mechanism or another. This is out of principle, as well as from a liability standpoint.

We discourage the concept of a "yearly" service, and instead encourage our customers to have a service every 6 months if possible, to stay on top of the maintenance schedule. And will always make additional notes to suggest the next recommended work, and a schedule for completing it.

When the bikes are booked in to the workshop we offer customers the following options:

A) to be safe to ride for the short term.

B) to have it work reliably for "up to 6 months" (of average use)

C) to be mechanically close to new (more or less)

D) like new with a full clean.

These levels of service help with pre-approval of work, and expectation to work towards. We don't like the bronze, silver, gold levels that traditional workshops offer, as it's painting with a broad brush and doesn't give much room for interpretation.

In addition to these options, it's expected for mechanics to offer solutions that reflect the needs of the customer; be it a race bike, or a bike that needs to get them 3 miles to work and back rain or shine, or to tide them over until they leave the country. This communication of context is something we have introduced to the decision-making process, that helps inform mechanics, and guide them to a plan of action that is both good for the workshop and the customer, without compromising, or lowering our standards.

 

Skills/Experience Required

Necessary experience:

An ideal applicant will have at least 5 years of experience working in a workshop mechanic (technician) role, plus the following:

  • Cytech Level 2 preferred. Equivalent qualifications like City & Guilds or lots of "on the job" experience will also be considered, but references will be required.
  • Excellent bicycle industry product knowledge i.e. familiarity with brands & UK suppliers & B2B websites.
  • Excellent troubleshooting and information resource skills, using compatibility charts, online resources like si.shimano, SramTech, gear calculators and spoke length calculators etc.
  • Confident at wheel building (we have a spoke machine and do a lot of wheel builds)
  • Confident with all hydraulic systems, new and old.
  • Familiarity with Di2, and other electric drivetrain systems.
  • Stock control and stock take experience.

 

The role / what we're looking for:

A "workshop" team member can expect a diverse range of duties and conversations on a day-to-day basis. A typical 9-hour shift could easily involve a Sturmey Archer hub rebuild, followed by a wheel build on a Dutch bike, followed by a frame swap on a carbon road bike with DI2 and hydraulic brakes, as well as some small repairs on an old 10 speed, and a thorough service on a neglected daily commuter. If this doesn't sound too difficult then you are the person we're looking for.

The week-to-week goal is to stop things becoming chaotic behind the scenes; by keeping track of status updates on jobs, passing-over effectively but avoiding any incomplete jobs at the end of each week, communicating information clearly at all times, diligently following our operational processes, as well as keeping both the premises, and the booking system as well organised as possible.

For the workshop to operate effectively, it's important for workshop staff to follow the processes we have in place with professionalism. By this I mean, communicate well with the "front of house" team, supplementing them in an absence of technical experience, and by quoting to a high level by default, before offering alternatives that are less comprehensive and/or costly, or that would fit a different contextual requirement or service interval etc. This way the shop team can benefit from your experience, and the customers can benefit from your understanding.

Of course, it helps to have very good spoken and written English, so that communicating job notes on the computer and over the phone is done clearly and effectively.

On-the-job training for weak areas is provided, but during the season there is little time for this available.

If these points that I've written resonate with you, and you have read as far as this last sentence without clicking away, then I hope you will get in touch and see if we can help each other.

Apply now